Customer Service

All refunds have to be made within 7 days from the date of collection or delivery.

Decor

• A one-time return/exchange will be accepted within 7 days of purchase for decor items as long as it is in the original condition and packaging with a receipt. Restocking fees of 18% may apply for certain items.

Furniture

• All furniture/customised furniture orders are non-refundable.
• AS-IS display pieces will be non-refundable and non-exchangeable.
• There will be strictly no returns for items which are in good condition but found to be unsuitable after delivery.
• Only in-stock furniture orders can be modified/exchanged once as long as it is within 7 working days from the purchase date.

Customised Furniture

• All furniture/customised furniture orders are non-refundable.
• All customised furniture orders are strictly non-exchangeable.
• No changes or alterations to the original order will be accepted after 7 working days from the purchase date.
  

Exclusions

• Discounts cannot be stackable in conjunction with other promotions.
• Mattresses, Cushion Covers, Inserts, and other hygiene-related products. Sale of these product categories is final and cannot be returned, exchanged or refunded.
• All delivery fees are non-refundable.
• All purchases made with e-vouchers and eCapitaVouchers are non-refundable.
• ION+ Rewards can only be redeemed for in-store purchases and the transaction will be non-refundable.

Prelude Living reserves the right to reject any returns if the item does not meet all of the above conditions and if it's no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

Prelude Living reserves the right to refund any orders in the event that an order is unable to be fulfilled.

All exchanges have to be made within 7 days from the date of collection or delivery.

Decor

• Exchanges will be accepted within 7 days of purchase as long as it is in the original condition and packaging with a receipt. Restocking fees of 18% may apply for certain items.

Furniture

• AS-IS display pieces will be non-refundable and non-exchangeable.
• All customised furniture orders are strictly non-exchangeable.
• There will be strictly no returns for items which are in good condition but found to be unsuitable after delivery.
• Only in-stock furniture orders can be modified/exchanged once as long as it is within 7 working days from the purchase date.
• Exchanged items must be of the same or higher value. Any balance will be in a Store Credit.

Exclusions

• Mattresses, Cushion Covers, Inserts, and other hygiene-related products. Sale of these product categories is final and cannot be returned, exchanged or refunded.

Prelude Living reserves the right to reject any exchanges if the item does not meet all of the above conditions and if it's no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

All delivery fees are non-refundable.

Orders must be delivered within 30 days from the date of purchase for in-stock items and within 30 days from arrival date for customised orders. Otherwise, storage fees will be applied.

Storage fees accrued will be added to the balance due of the order, and it is to be paid before collection or delivery.

You are responsible for arranging building access and verifying all entry measurements. If the furniture does not fit into the elevator and needs to be transported via stairs, kindly refer to our add-on charges below.

We  encourage you to schedule your delivery on a day that you are available to avoid any rescheduling fee. If you need to reschedule your delivery, please call our customer service team 5 working days before the delivery date.

In the event of a missed delivery, a new delivery date will be arranged.

For furniture and other bulky items deliveries, a rescheduling fee for missed delivery costs $90 per trip.

We currently ship to addresses in Singapore only. Should you wish for your order to be shipped overseas, please write to us at support@preludeliving.com.

Kindly note that all international deliveries are to be arranged by guest, subjected to duties, taxes and other clearance charges.

Delivery for purchases made in-store (coming soon!) will be arranged by an Executive on the day of purchase.

Furniture, Decor & Lighting:

This service includes assembly and removal of unwanted packaging. Recommended for furniture and other bulky item deliveries. Please note that this service does not include the removal of your current furniture and it does not include installation for decor items.

Accessories, etc: 

Our delivery partner will notify you once your order is ready for delivery. Standard delivery service. Please note that this service does not include assembly or removal of packaging. 

For online purchases:

In-stock furniture and other bulky items orders: Our guest service team will contact you to schedule your delivery.

Pre-orders: An Executive will contact the customer to arrange the delivery.

Delivery Fees:

*If there is a furniture item in the cart, the delivery fee will be shown under the corresponding furniture rows.

Staircase fee: You are responsible for arranging building access and verifying all entry measurements. If the furniture does not fit into the elevator and needs to be transported via stairs, a separate delivery arrangement needs to be scheduled, with a second delivery charge of $90.

Staircase fee: Unless necessary and deemed safe, additional charges of $25  per flight of stairs per carton/package will be applied accordingly.

Rescheduling fee: You may reschedule your delivery with no additional charges with a minimum notice of 5 working days (Monday to Friday, 9am to 6pm. Excluding Public Holidays) before the delivery date.

Rescheduling fee: If you would like to reschedule for a second time, there will be a rescheduling fee of $50 thereon.

Storage fee: If your order value is less than $1,000, the storage fee will be $50 per item per month, and if your order value is more than $1,000, the storage fee will be 5% of the item price, per item per month. Rates are not pro-rated, and we will charge for the entire month.

At Prelude Living, our furnishings are made for everyday living. Our collections are thoughtfully designed with high-quality materials and construction methods to meet the demands of an active home.

With simple and regular care, your new purchase should be right at home for many years to come. We suggest you keep this guide handy for quick, easy reference. If you have any further questions, one of our knowledgeable associates will be glad to assist you.

Upholstery: Rotate cushions and pillows weekly to distribute wear. Vacuum upholstery weekly using the upholstery attachment and crevice tool of your vacuum to remove loose particles.

Slipcovers: Brush or vacuum at least once a month. Rotate cushions and pillows regularly.

Leather: Clean periodically with a dry cloth to remove residual dust and prevent dirt buildup. Leather furniture should be protected from exposure to sunlight and heat, which may cause the leather to fade or lose its soft, supple feel.

Wood: The care of wood furniture varies according to the wood type and finish and the function of the piece. Please consult your sales associate for more specific care guidelines, as some collections have supplemental care instructions for long-term maintenance.

Metal: Dust regularly with a soft, dry cloth. Do not use harsh chemicals or abrasive cleaners, as they can damage the finish. Iron or steel frames will rust if the finish is scratched or if your furniture is exposed to excessive humidity, particularly in saltwater locations.

Natural Fiber: Dust regularly with a soft, dry cloth. Do not use harsh chemicals, abrasive cleaners, or silicone- or alcohol-based agents on any woven material.

Limited 1- year warranty for eligible items** , excluding normal wear and tear, misuse or tampering applies. Servicing after the warranty period is subject to labor charges on top of an assessment fee of $150.

Camerich - 1 year warranty (mechanisms, cushion quality)

Eichholtz - 1 year warranty

Small deviations of the products in measurements, weight, amounts, colors or other small deviations do not qualify as a defect, in line with generally accepted industry standards. Defects that are the result of inappropriate use, negligence, carelessness, abuse or intentional damage and changes in colour as a result of the use of water, perfumes or soap, to be judged reasonably by Prelude Living, are excluded from any warranty.

This warranty will be void if the alleged defect is found to have occurred as a result of misuse, neglect, improper installation or cleaning method, accident, improper storage, or repairs or modifications made without the prior written express consent of Prelude Living or use other than normal use in respect to the specific Product. If any model or sample was shown Buyer, that model or sample was used merely to illustrate the general type and quality of the Products and not to represent that the Products would necessarily conform to the model or sample.

(**Eligibility of items will be reviewed by the Prelude Living Customer Service department.)

We love to hear from you!

If you have any queries about your online order, stores or latest collections, our team is here and ready to help.

Please email our Customer Support team at support@preludeliving.com.