All exchanges must be made within 7 days from the date of collection or delivery.

Furniture, Decor & Lighting

• A one-time exchange will be accepted within 7 days of purchase for decor items as long as it is in the original condition and packaging with a receipt. Restocking fees of 18% may apply for certain items.
• All custom-made, pre-orders and AS-IS display pieces will be non-refundable and non-exchangeable.
• There will be strictly no returns for items which are in good condition but found to be unsuitable after delivery.
• Only in-stock furniture orders can be modified/exchanged once as long as it is within 7 working days from the purchase date.
• Alterations or changes to the original order cannot be accepted after 7 working days from the purchase date.
• Exchanged items must be of equal or higher value. Any remaining balance will be issued as store credit.

Exclusions

• Mattresses, cushion covers, inserts, and other hygiene-related products are final sale and cannot be returned, exchanged, or refunded.

Prelude Living reserves the right to refuse any exchange if the item does not meet the above conditions or is deemed to be in unacceptable condition due to wear and tear, misuse, or abnormal usage.

All refunds must be requested within 7 days from the date of collection or delivery

Furniture, Decor & Lighting

• A one-time exchange will be accepted within 7 days of purchase for decor items as long as it is in the original condition and packaging with a receipt. Restocking fees of 18% may apply for certain items.
• All custom-made, pre-orders and AS-IS display pieces will be non-refundable and non-exchangeable.
• There will be strictly no returns for items which are in good condition but found to be unsuitable after delivery.
• Only in-stock furniture orders can be modified/exchanged once as long as it is within 7 working days from the purchase date.
• Alterations or changes to the original order cannot be accepted after 7 working days from the purchase date.
• Exchanged items must be of equal or higher value. Any remaining balance will be issued as store credit.
  

Exclusions

• Discounts cannot be stackable in conjunction with other promotions.
• Mattresses, Cushion Covers, Inserts, and other hygiene-related products. Sale of these product categories is final and cannot be returned, exchanged or refunded.
• All delivery fees are non-refundable.
• All purchases made with e-vouchers and eCapitaVouchers are non-refundable.
• ION+ Rewards can only be redeemed for in-store purchases and the transaction will be non-refundable.
  
  

Prelude Living reserves the right to reject any returns if the item does not meet all of the above conditions or is no longer in acceptable condition due to wear and tear, misuse, or abnormal usage. 

Additionally, Prelude Living reserves the right to issue a refund for any orders that are unable to be fulfilled.

• All delivery fees are non-refundable.
• Orders must be delivered within 30 days from the date of purchase for in-stock items, and within 30 days from the arrival date for customised orders. After this period, storage fees will apply.
• Any accrued storage fees will be added to the balance due on the order and must be paid before collection or delivery.
• You are responsible for arranging building access and verifying all entry measurements. If the furniture does not fit in the elevator and must be transported via stairs, please refer to the add-on charges listed below.
• We encourage you to schedule your delivery on a day when you are available to avoid any rescheduling fees. If you need to reschedule, please contact our customer service team at least 5 working days prior to the delivery date.
• In the event of a missed delivery, a new delivery date will be arranged.
• For furniture and other bulky item deliveries, a rescheduling fee for missed delivery is $90 per trip.
• We currently ship to addresses within Singapore only. If you wish to have your order shipped overseas, please contact us at support@preludeliving.com.
• Kindly note that all international deliveries are to be arranged by the customer, and are subject to duties, taxes, and other clearance charges..

Staircase fee: 

• You are responsible for arranging building access and verifying all entry measurements. If the furniture does not fit into the elevator and needs to be transported via stairs, a separate delivery arrangement needs to be scheduled, with a second delivery charge of $90.
• Unless necessary and deemed safe, additional charges of $25  per flight of stairs per carton/package will be applied accordingly.

Rescheduling fee: 

• You may reschedule your delivery at no additional charge with a minimum notice of 5 working days (Monday to Friday, 9am to 6pm, excluding Public Holidays) prior to the scheduled delivery date. 
• Late cancellations or same-day cancellations will incur a fee. If you wish to reschedule for a second time or more, a rescheduling fee of $50 will apply for each subsequent change.

Storage fee: 

• For orders valued below $1,000, a fee of $50 per item per month will apply. For orders over $1,000, the storage fee will be 5% of the item price, per item per month. Please note that storage fees are not pro-rated, and charges will apply for the full month regardless of the storage duration.

Delivery for in-stock items purchased in-store will be arranged by a Prelude Living Executive on the day of purchase.

White-glove service : 

• Includes assembly and removal of unwanted packaging. 
• Recommended for for all Furniture, Decor, Lighting, and other bulky item deliveries. 
• Please note that this service does not include the removal or relocation of existing furniture, nor does it cover installation of décor items.

Drop and go service :

• Standard delivery service. 
• Delivery will be scheduled once the items are ready, and you will be notified by our delivery planner."
• Please note that this service does not include assembly or removal of packaging. 

For Online Purchases:

• In-stock Furniture and Bulky Items: Our Guest Service Team will contact you to schedule your delivery.

• Pre-orders: You will receive notifications via email with order details. Delivery will be arranged once the shipment arrives and is available for delivery.
• Delivery Fees: If there is a furniture item in the cart, the delivery fee will be displayed under the corresponding furniture row.
  
  
  

• There is no option for self-collection. All pre-order items will be subject to delivery upon arrival, and the delivery fee will be charged accordingly.

At Prelude Living, our furnishings are designed for everyday living. Our collections are thoughtfully crafted using high-quality materials and construction methods to meet the demands of an active home.

With simple and regular care, your new purchase should feel right at home for many years to come. We suggest keeping this guide handy for quick and easy reference. If you have any further questions, our knowledgeable associates will be happy to assist you.

Upholstery: Rotate cushions and pillows weekly to distribute wear. Vacuum upholstery weekly using the upholstery attachment and crevice tool to remove loose particles.

Slipcovers: Brush or vacuum at least once a month. Rotate cushions and pillows regularly.

Leather: Clean periodically with a dry cloth to remove dust and prevent dirt buildup. Protect leather furniture from exposure to sunlight and heat, as these can cause fading or reduce its soft, supple feel.

Wood: Care for wood furniture varies depending on the type, finish, and function of the piece. Consult your sales associate for specific guidelines, as some collections may include additional maintenance instructions.

Metal: Dust regularly with a soft, dry cloth. Avoid harsh chemicals or abrasive cleaners that could damage the finish. Iron or steel frames may rust if the finish is scratched or exposed to excessive humidity, especially in saltwater environments.

Natural Fiber: Dust regularly with a soft, dry cloth. Avoid harsh chemicals, abrasive cleaners, or silicone- or alcohol-based agents on any woven material.

A limited 1-year warranty applies to eligible items, excluding normal wear and tear, misuse, or tampering. Servicing after the warranty period will incur labor charges, in addition to an assessment fee of $150.

Camerich – 1-year warranty covering mechanisms and cushion quality.

Eichholtz – 1-year warranty

Small deviations in measurements, weight, quantities, colors, or other minor variations do not qualify as defects, in accordance with generally accepted industry standards. Defects resulting from inappropriate use, negligence, carelessness, abuse, intentional damage, or changes in color due to the use of water, perfumes, or soap—subject to reasonable judgment by Prelude Living—are excluded from the warranty

This warranty will be void if the alleged defect is found to have resulted from misuse, neglect, improper installation or cleaning methods, accidents, improper storage, or repairs or modifications made without the prior written consent of Prelude Living. The warranty also does not apply if the product is used for purposes other than its intended normal use. If a model or sample was shown to the Buyer, it was used solely to illustrate the general type and quality of the products, and does not guarantee that the actual products will necessarily conform to the model or sample.

("The eligibility of items will be reviewed by the Prelude Living Guest Support Department.")

We love to hear from you!

If you have any queries about your online order, stores or latest collections, our team is here and ready to help.

Please email our Customer Support team at support@preludeliving.com.